Technical Support

At CSG, we go the extra mile to provide support services that help make implementing and using our software an empowering experience. While the implementation of our products is notably simple, there is always a period of adjustment and learning and we here to help during this transition and beyond! We want our customers to consider CSG an extension of their office and know that there is always someone willing to help.

Our Support Staff

Laura Mason, technical support

Laura Mason

Laura Mason, Director of Customer Support, has worked at Community Software Group for 10 years with 20 years working in customer or technical support. Laura is focused on dedicated client account management, and values her professional relationships with members of NASCSP staff, several state CSBG office staff, and dozens of CAA staff members. These relationships have provided Laura with a deep understanding of ROMA Next Generation, client data collection and the reporting needs of our CSBG customers. Laura is the mother of 2 kids, 2 dogs and is owned by a cat.

Cheri Rodriguez Jones Technical Support

Cheri Rodriguez Jones

Cheri has been a Technical Analyst at Community Software Group for 12 years. Her core focus is on data and server management, cloud computing infrastructure and she is certified as an Amazon Web Services Architect Associate. She values her ability to contribute to supporting state CSBG and CAA/social service office staff as they support members of their communities. Cheri and her husband share two human and two fur children. She has volunteered for several local campaigns and holds an elected position as Affirmative Action & Outreach Advisor to a civic organization in her community.

Remy Miller, Technical Support

Remy Miller

Remy Miller, Technical Analyst for Community Software Group (CSG), specializing in case management and state oversight software technical support for community action agencies. She comes to CSG from the Fuel Assistance and Weatherization programs of a community action agency. She loves dessert and dogs.

Ruth Lapriore, Technical Support

Ruth Lopriore

Ruth Lopriore, Technical Advisor, began working at CSG in July 2019. She brings with her 20+ years of customer service and technical support experience. Ruth is also new to the Community Action world and is learning a great deal about the amazing work agencies provide throughout the country to help end poverty. Ruth enjoys traveling with her husband Thom, spending time with him and their two cats, Prudence and Sadie. She also dabbles in photography and vegan cooking.

Carla Moore

Carla Moore is a Technical Analyst for Community Software Group. She is an IT professional with over 15 years experience providing technical support across various industries. In her free time she enjoys writing, painting, traveling and spending time with family and friends.

Ann Krofchick

Ann Krofchick, Technical Analyst, brings 20 years of technical help desk support experience to CSG. She has worked in the telephony, banking, and marketing industries. Ann is very excited to bring her knowledge and experience to help people and places that will most need it, while learning all she can about the social services realm she now works in. Ann has 2 adult daughters and 2 cats that she shares her space with. She enjoys painting, crochet, reading, and all things nature.

Dave Jordan

Dave is the newest Technical Analyst to join our team but comes to us with 20 years of experience working at a community action agency. Dave has agency experience in many programs including fuel assistance, CSBG and Head Start. Dave’s educational background is IT related and he enjoys working through anything related to databases and servers but most of all he likes helping users work through software questions! When Dave isn’t working with computers he can be found grilling, woodworking, decorating his house for the holidays and watching movies.

Annette Rodriguez, Techical Support

Annette Rodriguez

Annette was the first Director of Customer Relations and Support, and she still has a unique position on our Tech Support website. Annette was CSG's first Technical Support employee when we were a small business with only a few clients. She answered questions and provided vital guidance to many of you for over 23 years, with humor and tolerance. While leading a growing department, she continued to use her knowledge to support, design and test an unending number of new products and features that have contributed to the success of our company. Annette passed away in July 2022; we will miss her friendliness and warmth, and we are grateful for everything she taught us. Thank you very much, Annette!

If you have a question, need assistance or would like to try our software, please contact Laura Mason at 508-890-8800 option 1, or

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