Technical Support

At CSG, we go the extra mile to provide support services that help make implementing and using our software an empowering experience. While the implementation of our products is notably simple, there is always a period of adjustment and learning and we here to help during this transition and beyond! We want our customers to consider CSG an extension of their office and know that there is always someone willing to help.

Our Support Staff

Laura Mason, technical support

Laura Mason

Laura Mason, Director of Customer Support, has worked at Community Software Group for 9 years with 20 years working in customer or technical support. Laura is focused on dedicated client account management, and values her professional relationships with members of NASCSP staff, several state CSBG office staff, and dozens of CAA staff members. These relationships have provided Laura with a deep understanding of ROMA Next Generation, client data collection and the reporting needs of our CSBG customers. Laura is the mother of 2 kids, 2 dogs and is owned by a cat.

Cheri Rodriguez Jones Technical Support

Cheri Rodriguez Jones

Cheri has been a Technical Analyst at Community Software Group for 11 years. Her core focus is on data and server management, cloud computing infrastructure and she is certified as an Amazon Web Services Architect Associate. She values her ability to contribute to supporting state CSBG and CAA/social service office staff as they support members of their communities. Cheri and her husband share two human and two fur children. She has volunteered for several local campaigns and holds an elected position as Affirmative Action & Outreach Advisor to a civic organization in her community.

Remy Miller, Technical Support

Remy Miller

Remy Miller, Technical Analyst for Community Software Group (CSG), specializing in case management and state oversight software technical support for community action agencies. She comes to CSG from the Fuel Assistance and Weatherization programs of a community action agency. She loves dessert and dogs.

Ruth Lapriore, Technical Support

Ruth Lopriore

Ruth Lopriore, Technical Advisor, began working at CSG in July 2019. She brings with her 20+ years of customer service and technical support experience. Ruth is also new to the Community Action world and is learning a great deal about the amazing work agencies provide throughout the country to help end poverty. Ruth enjoys traveling with her husband Thom, spending time with him and their two cats, Prudence and Sadie. She also dabbles in photography and vegan cooking.

Tina Sargent

Tina Sargent, Technical Advisor, comes to CSG with 20+ years experience in the IT/IS field. She has worked in the Healthcare, Education, Finance, Utilities and Retail industries. Tina is very excited to be part of such a wonderful team supporting software that helps many social service agencies to assist those in need. In her spare time Tina enjoys music, singing, movies, and the occasional Netflix binge.

Cassi Foret

Cassi Foret, Technical Analyst, is new to CSG. She brings 15+ years of experience in Community Action, having worked primarily with Community Service Block Grant and Head Start programs. Cassi is very excited to be a part of a team that brings innovative solutions for those working to help improve the lives of others. Cassi loves spending quality time with her family, friends, and four fur babies. In her downtime, she can be found on the couch with a book in her hand and a dog on her lap.

Carla Moore

Carla Moore is a Technical Analyst for Community Software Group. She is an IT professional with over 15 years experience providing technical support across various industries. In her free time she enjoys writing, painting, traveling and spending time with family and friends.

Annette Rodriguez, Techical Support

Annette Rodriguez

Annette has retired as the original Director of Customer Relations and Support but retains a special place of honor on our Tech Support page. Annette was CSG’s first Technical Support employee back when we were a tiny company with a handful of clients. For over 24 years, with humor and patience, she answered questions and offered invaluable advice to many of you. While overseeing a growing department, she continued to use her expertise to help develop and test endless new products and features to help make our company what it is today. We miss her kindness and warmth around the office and we are grateful for everything she taught us. Thank you, Annette!

If you have a question, need assistance or would like to try our software, please contact Laura Mason at 508-890-8800 option 1, or Laura.Mason@CommunitySoftwareGroup.com

Community Software Group | 300 Main Street Worcester, MA 01608
© 2021 Community Networks Corporation. All rights reserved.

jamesnegri94Technical Support