Simplifying Food Pantry Operations with the new CSG Code Scanner Mobile App/food pantry module

Food pantries are a critical part of addressing hunger and food insecurity in our communities. However, managing food distribution to those in need can be a challenging task, especially with limited resources and volunteer staff. To address those challenges, we’re excited to introduce our new mobile app designed to streamline food pantry operations and improve the client experience.

Our app utilizes QR tags that can be assigned to individual recipients and scanned at check-in and checkout, allowing for quick and accurate verification of their identity and eligibility. 

This system eliminates the need for paper records and minimizes the risk of errors and confusion.

By using our app, food pantries can reduce wait times and improve the overall efficiency of their operations while ensuring that all data is accurately recorded and easily accessible.

The app is fully integrated with CSG Engage, our case management system, which means that food pantry staff can easily access client data, including their eligibility status, history, and preferences. This feature enables the staff to provide prompt service to clients and ensure that they receive the appropriate amount and type of food.

The CSG Code Scanner app is incredibly user-friendly, with an intuitive interface that makes it easy for volunteers and staff to use. Currently it is available on iOS and can be used on a wide range of Wi-Fi enabled iPads.

People Acting in Community Endeavors (PACE) has introduced the CSG Code Scanner app in their new food bank in New Bedford, MA. They assigned over 500 QR tags in the first week of the rollout. Gary Melo, Assistant Director at the food center says, “It has single handedly made what would have been a 5 to 6-minute check-in turn into a 20-second check-in.  It has also increased the happiness of our clients that no longer have to wait in lines to sign in to get their food.

At CSG, we’re passionate about using technology to make a difference in the world. That’s why we’re thrilled to offer this innovative mobile app to food pantries, helping to ensure that food distribution is efficient, accurate, and equitable. If you’re a food pantry looking to improve your operations and better serve your community, don’t hesitate to give CSG Code Scanner app a try.

CSG TeamSimplifying Food Pantry Operations with the new CSG Code Scanner Mobile App/food pantry module
read more

Considering a public portal? Read about the Mass. LIHEAP Public Portal and let us know your needs.

Earlier this year, the Massachusetts Department of Housing and Community Development (DHCD) and Community Software Group jointly launched the Massachusetts LIHEAP public portal, making available an online fuel assistance application. With social distancing still in effect and agencies restricting physical access to their offices, the availability of the portal creates an additional, safe means for fuel assistance applications to be submitted and processed. 

With the public portal in place, people in Massachusetts interested in fuel assistance can find their local LIHEAP agency’s portal using a zip code locator service. If that agency is using the portal, clients can set up an account, fill out an application, schedule a phone appointment, and upload supporting documents using a web browser running on their home computer or smart phone, all on their own time. Currently more than half of Massachusetts’s 22 fuel assistance agencies have adopted the portal, and the expectation is that all agencies will have the portal for the 2021-22 fuel assistance season.

For agencies with staff working at home, the portal can be paired with Community Software Group’s cloud-based IVR (Interactive Voice Response) system, allowing both in-office and remote workers to collaborate in answering LIHEAP-related calls from a shared call center.  The office phone system is optional since calls can be answered from a browser.  The IVR system also includes an automated menu and voicemail, so that clients have 24/7 access to information about their application status and can leave a voice message that can be managed via the call center when the agency is open.  Together, the public portal and IVR system help agencies safely manage the changed workflow requirements caused by COVID-19 and social distancing.

The best news for those in every state is that the technology can be completely customized for your use.   Operation Fuel, a large fuel assistance organization in Connecticut, also uses a portal developed by Community Software Group, configured to meet their own data management and legal requirements.   Community Software Group’s portal software can be configured to handle applications and related tasks for most any type of application, with our support team able to design and modify custom data entry “flows” that function on top of an extensible, cloud-based technology stack. These flows will communicate directly with whatever CSG case management or program administration software you wish to use.

If you’re interested in hearing more about the portal or IVR technology or scheduling a demo please email Tina.Sargent@CommunitySoftwareGroup.com

CSG TeamConsidering a public portal? Read about the Mass. LIHEAP Public Portal and let us know your needs.
read more