CSG offers several comprehensive software solutions for agencies and state government offices responsible for managing energy assistance programs. Reducing administration costs, increasing efficiencies and streamlining activities are all crucial to servicing clients during the busy winter months.
eAssist LIHEAP is an in-depth, web-based software solution designed to help agencies and state offices that manage the federal Low Income Home Energy Assistance Program (LIHEAP).
eAssist Voice is an automated voice retrieval (IVR) system that answers simultaneous phone calls from clients and can dramatically reduce call volume, especially during the busy winter months.
eAssist Conservation provides intuitive, web-based functionality for agencies and state offices responsible for managing weatherization programs including the Department of Energy Weatherization Assistance Program (WAP) and utility-funded programs.
eAssist Repair helps agencies simplify the administration of heating repair programs.
eAssist Barcode integrates with barcode scanners so that documents sent to clients can be scanned upon return.