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Energy Assistance - eAssist Voice

eAssist Voice is an automated voice retrieval (IVR) system that answers simultaneous phone calls from clients and can dramatically reduce call volume, especially during the busy winter months. Clients can obtain eligibility information, check their status and remaining benefits or be connected to a representative. eAssist Voice can be purchased separately or integrated with the eAssist LIHEAP software solution. The software has the ability to support multiple languages.


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